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Please browse this page to find answers to the most frequently asked questions that we are asked. If you do not find the answer to your question then please do contact us.

Images and Printing Questions

Finishing, Mounting and Framing Questions

Delivery and Payment Questions

Images and Printing Questions

Can You Supply Pictures Not Currently Listed on Your Website?

We are constantly adding pictures to our library and do update our website frequently. However if there is a particular picture that you are looking for, please do feel free to contact us.

Can You Reproduce My Images for Me?

Sorry but due to Copyright concerns we cannot undertake to reproduce your images.

What is Giclée Printing?

Giclée from the french 'to-spray' is a method of printing using a wider range of inks than would be used with conventional printing. Giclée printing produces a wider range of vibrant colours on non-standard materials such as canvas. More info is available here.

What Kind of Inks Do You Use?

We use pigment-based archival inks rated to last over 100 years in normal conditions.

Do You Supply Pictures in Others Sizes?

Currently we are unable to offer pictures in sizes other than those shown.

Will my Framed Picture Look Exactly as if Does on Your Website?

Yes, allowing for small differences between the way in which different monitors display colours, your picture will look like it does on our site. We do crop pictures to fit standard frame sizes but what you see is what you will receive.

Are You Offering Paintings or Prints?

Our Pictures are all Giclee Prints.

Finishing, Mounting and Framing Questions

Should I Varnish Your Canvases?

It is not essential to varnish our canvases. The inks that we use are water resistant. However we do varnish all of our framed canvases with a low-sheen giclée varnish to enhance colour and increase durability.

How Should I Mount / Frame a Canvas supplied by You?

You can either board mount or stretch our canvases over standard picture stretcher bars. We choose to board mount our canvases as the result is more durable and less prone to damage than canvases stretched over a frame. Detailed information regarding this is supplied with all canvases.

Are Your Frames Solid Wood or Plastic?

All our frames are solid wood with resin mouldings and features. They are all robust frames. We choose not supply cheap, inferior quality plastic frames.

How Can I Hang My Framed Picture?

All framed canvases are supplied with hook eyes and picture cord. Alternatively, if you wish the picture to sit flush against the wall, you can simply hang the picture from one of the recesses in the back of the frame.

Do You Offer a Canvas Stretching Service (Box Canvases)?

Currently we do not have the facilities to offer this service and we are reluctant to do so as stretched canvases are very vulnerable to damage during shipment. Most of our customers, who purchase unframed canvases, take them to their local framing store for stretching.

What Type of Surface Texture Do Your Old Masters Have?

The texture is a conventional canvas texture. When varnished our canvases look very similar to original oil paintings that you might see in a gallery, museum or stately home. N.B. There are no brush strokes on our canvases.

Delivery and Payment Questions

How Long Will it Take You to Despatch My Order after You Receive ti ?

All Items are produced to order, rather than from stock, but we aim to despatch items within 5-7 days of order. We will notify you when your order has been despatched. If your order is particularly urgent please do contact us using our 'Contact Us' page here and we will try to assist.

N.B. Time taken to despatch your order may be affected by our holidays - as we are a family business we do pause our operation for around 2 weeks during the summer and for 7-10 days at Christmas. These are prominently notified on the website if currently affecting despatch times.

How Long Will Delivery Take?

Delivery timescales will depend on destination. Canvases are despatched by couriers and Royal Mail Airmail (UK - 2-3 days, Europe - 5-7 days, Rest of the World - 5-10 days). Framed Pictures are despatched by Courier (UK - 3-4 days, Europe 3-5 days, USA/Canada - 3-5 days, Rest of World - Up to 10 days)

Do You Supply Trade?

We would be happy to discuss working with you on a trade basis for volume purchases. Please contact us to discuss further.

Do You Offer a Collection Option?

Sorry but we only offer a delivery option.

Do You Have A Conventional Shop or Store?

Sorry but we don't - We now operate entirely via the Internet.

How Do You Accept Payment?

We can accept bank cheques in US$, Euro and UK Sterling and accept major debit and credit cards via our payment provider, Sagepay. If you already have a Paypal or a Google Checkout account you can also use this to make payment. We can accept cash but please do send it by insured mail or courier only.

What is Your Returns Policy?

We offer a no-quibble returns policy. If you are not completely satisfied with your purchase then simply return it to us for a full refund. N.B. You must inform us within 7 days of receipt that you wish to return any items. Shipping costs are not refundable.

What is Your Cancellations Policy?

You can cancel your order by contacting us at any time prior to receiving email notification of shipment. We will make a full refund to you of all that your have paid.

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